When I asked if theyd be able to replace it since it's within the 90 days or if at the very least they could give me a discount on a new battery and they were the rudest people ever talked to me like I'm an idiot and pretty much told me to get lost because even though I didn't physically get the battery til the 19th that I'd purchased it on the 14th and so the the warranty was out of date but I'm a manager at a retail store and I know there are some things that you could do to give better customer service and I was even going to pay for another one I was just asking for like $5 off and they wouldn't even do it and they sold me a bad battery I will never shop here again Ima tell everybody I know how horrible they treat their customers and don't stand behind their products. I bought a new battery from Autozone on April 19th and just 81 days later brought it back because it wouldn't hold a charge of course I thought it was my alternators problem because c'mon it's brand new battery come to find out the battery is bad. Just autozone holding my money hostage without offering a refund or shipping the item. No explanation, no help, no olive branches. I also had to buy a new set of brakes and rotors elsewhere, which were more expensive, so i'm out over double the money i planned on spending. I told the supervisor he at least should offer to not charge me for the overnight shipping i paid for and he responded "do you want me to do that?" i said sir as a supervisor you should have offered that to me already with this situation, and why would i say no i don't want that, yes obviously that's a good faith measure to rectify the situation. I've contacted them three times through email to no response, and here it is Monday and they still have not shipped out my item or responded to me or cancelled the order or refunded me. Sounds ridiculous for something they haven't even shipped yet. I was told i would have to wait for it to ship, receive it, and then return it to a store. Okay….and you missed the window of time to ship, so…. I asked to cancel the order and was denied so i asked to speak to a supervisor, who told me i missed my window of time to cancel. I call the company and they said it can't ship over the weekend (it should have shipped Friday) Website says it will be delivered Saturday, but never gives me tracking. Ordered brakes and rotors for my car before 1:00PM on Friday, paid for overnight shipping. I wanted to write this review first before I did anything else, now when I'm finished I'm going to call my lawyers, and I am going to take this further, I'm going to find out every policy and every guideline and that employee will be fired and I will be suing AutoZone in the near future. I was keeping my bag close to me for personal reasons, very personal reasons and he took that away from me. I will never ever go back to an AutoZone period because of this. This employee needs to be fired immediately, absolutely immediately, and I still bought my item, I still bought my fuse, they still got my business, but I will never ever go back to that location. I don't care if he took it one inch or if you took it to Wyoming, he touched my personal items and I know that's not allowed for somewhere in a book somewhere there's no way that that's allowed. If he had a problem where I sat it he could either, which would have been nice to be asked to move it, or basically if he had a problem tell me to leave the store, I don't know, but that man came and grabbed my personal belongings and took it with him.
Now I don't know the policies for employees touching people's personal belongings when they come in the store, and like I said I understand why I was told to leave my bag, but by all means, no way in hell should he have came and grabbed my bag and walked away with it. Again I was in a hurry, as I'm looking at fuses he takes it upon himself to come over very quietly and take my bag from where I sat it and take it to the counter. I was just going 5 ft right there at the first aisle to the fuses, so I told him I'll just set it right here I'm just going right here. When I enter store was told quite rudely to leave my bag, I was in a hurry, and I understand why I was told, mind you wasn't asked, I was told. Store number 08 33,Federal heights, Colorado on Federal boulevard.
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